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Privacy Policy

V360 PRIVACY POLICY
EFFECTIVE DATE: January 1, 2025
UPDATED: October 30, 2025

 

Introduction

Voice 360 (“Voice 360,” “Company,” “we,” “us,” or “our”) operates the websites voice-360.com (the “Sales Site”) and members.voice-360.com (the “Member Site”) (together, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information in connection with the Service. By using the Service, you agree to this Privacy Policy.

Who we are / Contact
Email: info@voice-360.com
Mailing location: Palm Beach County, FL
(If you prefer to contact us by post, please request our current mailing address.)

U.S.-only audience
We primarily offer the Service to users located in the United States and do not target the EU/UK. If that changes, we will update this Policy accordingly.

1) Scope

This Policy covers both voice-360.com and members.voice-360.com, any pages, subdomains, or tools we operate (including caching/CDN services), and any email communications we send related to the Service. It does not apply to third‑party websites we link to.

2) Summary for Families

  • Parents create and manage all accounts. We do not allow children to self‑register.

  • No recordings required. We do not collect audio/video uploads and do not record live sessions.

  • Messaging is private to instructor. The Service allows private messaging between the account holder and an instructor. There are no public forums.

  • No ads, no retargeting. We do not use advertising technologies or sell/share personal information for cross‑context behavioral advertising.

  • Parent controls. Parents can request access, correction, or deletion of account data. See Sections 9–11.

3) Notice at Collection (U.S. State Privacy Laws)

The table below summarizes categories of personal information we may collect, the sources, purposes, whether we “sell or share” (for cross‑context behavioral advertising), and typical retention. “You” refers to the adult account holder (parent/guardian).

Category Examples Source Purpose Sell/Share? Retention (typical)
Identifiers Name, email, ZIP code; order ID You Create/manage account, purchase access, support No Account life + up to 2 years, then deletion or anonymization
Commercial info Purchase history (e.g., plan type), membership status You; Processor (Stripe) Billing, fulfill services, support No 7 years for financial records (as required by law)
Internet/Device activity IP address, device/browser type, pages viewed, session cookies Your device; our systems Secure the Service, prevent fraud, operate core functionality No Up to 13 months (cookies vary); security logs up to 24 months
Approx. geolocation (coarse) IP‑based region/locale Your device; our systems Fraud prevention, localization No Same as activity logs
User preferences Optional fun questions (favorite color/song/movie) You Personalize experience (optional) No Account life or until you remove them
Payment processing Card details handled by Stripe; we receive status/last4/token only You; Stripe Process payments and refunds No Stripe governs card data; we retain non‑card billing metadata for 7 years
Sensitive data We do not intentionally collect sensitive data — — No —

We do not sell or share personal information as those terms are defined under applicable U.S. state privacy laws. If that changes, we will provide required notices and an opt‑out mechanism.

4) Information We Collect

a) Account & purchase information (adult account holder)

  • Name, email address, ZIP code, order details (plan type, purchase date).

  • Optional preference answers (e.g., favorite color/song/movie).

  • We do not request precise location, birthdate/age, school, ESA details, or other sensitive fields at sign‑up.

b) Usage data

  • IP address, device/browser type and version, pages viewed, session timestamps, diagnostic logs.

  • We may store functional/essential cookies for login/authentication, preferences, and security.

c) Payments (Stripe)

  • We use Stripe to process cards. Stripe collects your card details directly and provides us with non‑sensitive billing metadata (e.g., last4, card brand, transaction status). We do not store full card numbers.

d) Messaging with instructor

  • If you choose to use private messaging, we process the content you send. We ask that you avoid sharing personal information about a child. Messages are not public.

e) Telemetry (non‑identifying)

  • We may collect aggregated, non‑identifying telemetry about feature and configuration usage to improve performance. We do not collect user‑generated content via telemetry.

f) Caching/CDN

  • We use caching and CDN services (e.g., Hostinger CDN, LiteSpeed Cache, QUIC.cloud) to improve stability and speed. Cache copies are temporary and purged on schedule or on demand.

We do not knowingly collect biometric identifiers, precise geolocation, audio/video uploads, or children’s personal information directly from a child.

5) How We Use Information

  • Provide, maintain, and secure the Service (including account management and access to lessons).

  • Process payments and fulfill purchases.

  • Communicate with you about your account, updates, security alerts, and customer support.

  • Personalize experience (e.g., remember your settings).

  • Monitor performance, debug, and improve the Service.

  • Detect and prevent fraud, abuse, and security incidents.

  • Comply with legal obligations.

We do not use information for retargeting or cross‑context behavioral advertising.

6) Cookies & Similar Technologies

We use essential and functional cookies to operate login, security, preferences, and caching. We do not use advertising cookies or retargeting technologies.

Consent & controls. We display a cookie consent banner and provide a cookie settings link so you can manage optional cookies (if added in the future). We honor Global Privacy Control (GPC) signals where applicable. For details about each cookie category, retention, and how to change your choices at any time, please see our Cookie Policy in Appendix A (below).

Blocking essential cookies may prevent parts of the Service from working properly.

7) Disclosures to Service Providers (Processors)

We share information with vendors that help us operate the Service, under agreements that limit their use of your information and require appropriate safeguards. Key providers include:

  • Hosting/CDN/Caching: Hostinger; LiteSpeed Cache; QUIC.cloud

  • Payments: Stripe

  • Email marketing/transactional: Mailchimp

  • Learning management/membership/theme: MemberPress; BuddyBoss

We do not allow these providers to use your information for their own advertising or profiling. We do not sell or share your personal information.

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or similar corporate event.

8) Children’s & Teens’ Privacy (Parents’ Section)

  • Parent‑managed accounts only. Parents/guardians must create and manage accounts. We do not allow children to self‑register.

  • No targeted ads to children. We do not use advertising technologies on the Service.

  • No audio/video uploads required. We do not collect or analyze children’s recordings.

  • Messaging. Private messaging is between the parent account and instructor; we ask you not to include your child’s personal information in messages.

  • Parental control. Parents may request access, correction, or deletion of account information at any time (see Section 11).

If we learn that a child under 13 has provided personal information directly to us without verified parental consent, we will delete it.

Parental consent. Where parental consent is required by law, we obtain it using one or more verifiable parental consent methods permitted by law. We will update our documentation if our consent method changes.

9) Data Retention

We retain information only as long as needed for the purposes described:

  • Account data: For the life of the account, plus up to 2 years for records and troubleshooting, then deletion or anonymization.

  • Purchase/billing records: 7 years to comply with financial and tax obligations.

  • Security & activity logs: Up to 24 months.

  • Backups: Daily backups retained by our host for approximately 30 days, then purged on a rolling basis.

  • Support and messaging: Typically up to 24 months after resolution unless longer retention is required by law or needed to protect the Service.

10) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information, such as encryption in transit (HTTPS), role‑based access, authentication controls, and backups. Access to customer data is limited to authorized personnel with a business need.

No method of transmission or storage is 100% secure. If we become aware of a data incident affecting your information, we will notify you and regulators as required by law.

11) Your Privacy Rights (Selected U.S. States)

If you reside in states with comprehensive privacy laws (e.g., CA, CO, CT, VA, UT), you may have rights to:

  • Access the personal information we maintain about you.

  • Correct inaccuracies.

  • Delete your personal information.

  • Portability of certain data.

  • Opt out of sales or sharing of personal information and of targeted advertising (we do not sell/share or use targeted advertising).

  • Limit use/disclosure of sensitive information (we do not intentionally collect sensitive information).

How to submit a request
Email info@voice-360.com with your request and sufficient information to verify your identity. Parents may exercise rights on behalf of their child. We will respond within the timeframe required by law (generally 45 days, extendable once where permitted).

Appeals process
If we deny your request, you may appeal by replying to our decision email or by emailing info@voice-360.com with “Appeal” in the subject line. We will review and respond within the period required by law.

Do Not Sell/Share
We do not sell or share personal information for cross‑context behavioral advertising. If this changes, we will provide an opt‑out mechanism, honor Global Privacy Control (GPC) signals where applicable, and describe these controls in Privacy Choices in Appendix B (below) (we may also add a footer link).

12) International Data Transfers

We operate in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where laws may be different from those in your location.

13) Data Deletion & Processor Requests

When you request deletion, we remove personal information from our active systems and will instruct our processors to delete personal information they process on our behalf, subject to their legal obligations (e.g., tax/financial recordkeeping) and technical limitations (e.g., backups that expire on a schedule). We will confirm completion or provide the basis for any denial/partial denial as required by law.

14) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide prominent notice (e.g., email or in‑service banner) and indicate the effective date at the top. Your continued use after the effective date means you agree to the new Policy.

15) Dispute Resolution

Please contact us first at info@voice-360.com so we can resolve your concern. Any broader dispute resolution terms (including arbitration or forum selection) are set forth in our Terms of Service, which govern in the event of a conflict with this Privacy Policy.

16) Additional Details

Telemetry

Our telemetry collects aggregated usage metrics to help us understand feature performance. Telemetry is processed so that visitors are not identified; it does not capture user‑generated content.

LiteSpeed Cache / QUIC.cloud

We use caching to improve the user experience. Cache copies are temporary and accessible only as needed to operate or support the Service. Cache files expire on a schedule and can be purged earlier if necessary.

17) How to Contact Us

Email: info@voice-360.com
Mailing location: Palm Beach County, FL
(If you require a mailing address for written correspondence, please email us.)

Appendix A: Cookie Policy

Last updated: October 30, 2025

We use essential and functional cookies to operate our sites (voice-360.com and members.voice-360.com)—for login, security, preferences, and caching. We do not use advertising cookies or retargeting technologies.

What we use

  • Strictly necessary: authentication/session, security, load balancing, caching (LiteSpeed/QUIC.cloud, Hostinger).

  • Functional: remember settings (e.g., staying signed in).

  • (If added in future) Analytics: performance/diagnostics—optional and off by default unless you consent where required.

Your choices

  • Use our Cookie Settings link (or banner) to change optional cookies at any time.

  • We honor Global Privacy Control (GPC) signals where applicable.

  • You can also control cookies via your browser. Blocking strictly necessary cookies may break site functionality.

Retention
Cookie lifetimes vary (session to 13 months); security logs may be retained up to 24 months. Backups are retained by our host for ~30 days and then purged on a rolling basis.

Updates
We’ll update this appendix if our cookie use changes and reflect those changes in the banner.

Contact
info@voice-360.com — Palm Beach County, FL

Appendix B: Privacy Choices (Do Not Sell/Share)

Last updated: October 30, 2025

Voice 360 does not “sell” personal information or “share” it for cross‑context behavioral advertising as defined by CA/CO/CT/VA/UT laws. If this changes, we will update this appendix and provide opt‑out controls here (and may add a footer link).

Your rights
If you live in a state with comprehensive privacy laws, you may request: access, correction, deletion, and portability. To submit a request or appeal a decision, email info@voice-360.com with enough information to verify your identity (parents may exercise rights on behalf of their child). We will respond within the timeframe required by law.

Global Privacy Control (GPC)
We honor GPC signals where applicable.

Cookie settings
Use our Cookie Settings link to review or change any non‑essential cookie choices.

Contact
info@voice-360.com — Palm Beach County, FL